Community Support
Discord Community
Join our active Discord community for real-time help and discussions:Join Discord
Connect with other FacturaScripts users and developers
- Ask questions and get quick answers
- Share your experiences and solutions
- Discuss features and ideas
- Connect with the community
- Get help from experienced users
GitHub Discussions
For broader discussions and Q&A:GitHub Discussions
Start or join discussions about FacturaScripts
- General questions
- Feature requests and ideas
- Best practices
- Showcasing your projects
Reporting Issues
Bug Reports
Found a bug? Report it on GitHub Issues:Report a Bug
Create a detailed bug report
- FacturaScripts version - Check in the about section
- PHP version - Run
php -v - Database type and version - MySQL, MariaDB, or PostgreSQL
- Web server - Apache, Nginx, or built-in PHP server
- Operating system - Linux, Windows, macOS
- Steps to reproduce - Detailed instructions
- Expected behavior - What should happen
- Actual behavior - What actually happens
- Error messages - Full error text and stack traces
- Screenshots - If applicable
Feature Requests
Have an idea for a new feature?Request a Feature
Suggest new features or improvements
- Describe the problem it solves
- Explain the use case
- Provide examples if possible
- Consider existing alternatives
Security Vulnerabilities
If you discover a security vulnerability, please email:Security Contact
- The type of vulnerability
- Steps to reproduce
- Potential impact
- Any suggested fixes
Direct Support
For direct support inquiries:Contact Form
Send a message through the contact form
- Business inquiries
- Custom development requests
- Partnership opportunities
- General questions
Documentation
User Documentation
Comprehensive guides for using FacturaScripts:User Guide
Learn how to use FacturaScripts features
Developer Documentation
Technical documentation for developers:Developer Docs
API references and development guides
Learning Resources
Video Tutorials
Watch comprehensive video courses:YouTube Course (Spanish)
Step-by-step video tutorials
Try Before Installing
Online Demo
Test FacturaScripts without installation
Additional Resources
Translations
Help translate FacturaScripts:Translation Portal
Contribute translations for your language
Collaboration
Learn how to contribute code:Contribute
Guidelines for contributing to the project
Before Asking for Help
To get the fastest resolution:-
Search existing resources
- Check the FAQ
- Review troubleshooting guide
- Search GitHub Issues for similar problems
-
Gather information
- Note your FacturaScripts version
- Check error logs
- Document steps to reproduce
-
Choose the right channel
- Discord - Quick questions and community help
- GitHub Issues - Bug reports and feature requests
- Email - Security vulnerabilities
- Contact form - Business inquiries
-
Provide details
- Include version information
- Share error messages
- Describe what you’ve already tried
- Be clear and concise
Response Times
FacturaScripts is an open-source project maintained by volunteers. Response times may vary.
- Discord - Usually within hours during business days
- GitHub Issues - Within 1-3 business days
- Security vulnerabilities - Prioritized, typically within 24 hours
- Contact form - Within 3-5 business days
Community Guidelines
When seeking support:- Be respectful and patient
- Search before asking duplicate questions
- Provide complete information
- Follow up with solutions you find
- Help others when you can
- Give back to the community
FAQ
Common questions and answers
Troubleshooting
Solutions to common issues
Contributing
How to contribute to the project
Changelog
Track changes and updates